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Kharb, Meenakshi
- Effects of Quality Attributes of Esi Health Care Services on Patient's Satisfaction
Abstract Views :316 |
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Authors
Affiliations
1 Medical Officer I/C Rural Health Training Centre, CHC CHIRI Rural Health Training Centre CHC CHIRI, Rohtak, IN
2 Department of Community Medicine, PGIMS, Rohtak, IN
3 Department of Institute of Management Studies And Research (IMSAR), Maharishi Dayanand University, Rohtak, IN
4 BAMS, MBA, Rohtak, IN
5 Department of Medicine, PGIMER, Dr. RML Hospital, New Delhi, IN
1 Medical Officer I/C Rural Health Training Centre, CHC CHIRI Rural Health Training Centre CHC CHIRI, Rohtak, IN
2 Department of Community Medicine, PGIMS, Rohtak, IN
3 Department of Institute of Management Studies And Research (IMSAR), Maharishi Dayanand University, Rohtak, IN
4 BAMS, MBA, Rohtak, IN
5 Department of Medicine, PGIMER, Dr. RML Hospital, New Delhi, IN
Source
Indian Journal of Health and Wellbeing, Vol 3, No 3 (2012), Pagination: 707-710Abstract
What are the Effects of quality attributes of ESI Health Care Services on patient's satisfaction. To determine effects of quality attributes of ESI Health Care Services on patient's satisfaction. Cross-sectional, descriptive ESI dispensary, Shivaji colony Rohtak Percentage, simple proportion, chi square test, linear regression model. 500 Study participants The study population comprised of 500 persons [66.8% males and 33.2%females]. Maximum number of study participants (37.4%) were in the 30-39 years age group followed by 30.6% were in the age group of 20-29 years. Around one third (27%) study participants were dissatisfied with quality of health care services provided under ESI scheme. The study also revealed the reasons for dissatisfaction and most common reasons were found not good quality medicines (52.59%) and complete medicines (41.48%). There is need to strengthen the quality of health care service at ESI dispensary.Keywords
ESI Health Care Services,patient's Satisfaction- Health Seeking Behavior of Known Type II Diabetics in Urban Population of Rohtak
Abstract Views :249 |
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Authors
Affiliations
1 Department of Community Medicine, PGIMS, Rohtak, Haryana, IN
2 Department of General Medicine, B.P.S.G.M.C.(W), Khanpur Kalan, IN
3 Department of Community Medicine, B.P.S. G.M.C. (W), Khanpur Kalan, Sonepat, IN
4 P.G.T. Computer Science, Pathania Public School, Rohtak, Haryana, IN
5 Q.M.O., NHM, Haryana, IN
1 Department of Community Medicine, PGIMS, Rohtak, Haryana, IN
2 Department of General Medicine, B.P.S.G.M.C.(W), Khanpur Kalan, IN
3 Department of Community Medicine, B.P.S. G.M.C. (W), Khanpur Kalan, Sonepat, IN
4 P.G.T. Computer Science, Pathania Public School, Rohtak, Haryana, IN
5 Q.M.O., NHM, Haryana, IN